Warranty information for your furniture
Any product-specific warranty terms, duration and coverage should be confirmed in the product listing or documentation supplied with your furniture. If those details are unclear, contact Mid Furniture before ordering so we can confirm the terms for the item you are considering.
Report a product issue
If your furniture develops a problem, contact us with your order number, product name, a description of the issue and clear photographs. Keep your proof of purchase and any product documentation so we can review the information and explain the next steps.
What happens next?
Our team will assess the issue against the applicable product terms and explain any available repair, replacement part, replacement or return options. Please wait for confirmed instructions before sending an item back.
Delivery damage and returns
For damaged or incomplete deliveries, keep the packaging and contact us promptly with photographs. See our Shipping Policy and Returns and Refund Policy for the existing reporting and return process.
Care and support
Follow the care and assembly instructions supplied with your product. Our Furniture Care Guide provides general guidance. For warranty questions, use our Contact Us page and include the product or order details.