Mid Furniture is a trading name of Interior Furnishes Ltd, registered in England and Wales under company number 17164955. Registered office: Office 18515, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom.
Returns and Refunds at Mid Furniture
We want you to choose your furniture with confidence. The information below explains how to request a return, how we handle delivery problems and when an approved refund should reach you. Your statutory consumer rights are not affected by this policy.
14-day return period
We accept eligible return requests made within 14 days of delivery. For a change-of-mind return, the product should be unused, undamaged and protected in its original packaging, with your order confirmation or other proof of purchase available.
Consumers may have additional or different mandatory rights depending on their country and the circumstances. We do not use packaging or condition requirements to limit rights that cannot lawfully be excluded.
How to request a return
- Open our Contact Us page and select your order or return enquiry.
- Include your order number, the item, and a short explanation of why you are contacting us.
- Wait for the return instructions and any return label or collection arrangement to be confirmed.
- Pack the furniture securely and follow the agreed transport instructions.
Do not send products to an address without first receiving a confirmed return destination. The support correspondence address is not necessarily the correct returns warehouse.
Change-of-mind returns and shipping costs
If you decide an eligible item is not right for you, you can request a return within 14 days of delivery. Change-of-mind return transport is normally the customer's responsibility. The shipping charge originally paid may be treated in accordance with the relevant statutory cancellation rules and any applicable delivery service choices.
Because furniture is bulky, we recommend tracked or insured transport. Please keep proof of return shipment; you are responsible for protecting the item in transit in circumstances where the law allows.
Damaged, defective or incorrect items
Inspect your delivery promptly. If the item is damaged, defective, incorrectly supplied or has missing parts, contact Mid Furniture immediately, ideally within 48 hours of receiving the delivery, with clear photographs of the issue, the packaging and your order number.
After assessing the information, we may arrange a suitable replacement, replacement part, repair, collection or refund, as appropriate to the issue and legal rights involved. If an item is faulty or was sent in error, customers should not be charged return costs contrary to their statutory rights. The suggested 48-hour notification window does not extinguish those rights.
Items requiring special consideration
Customised and personalised products, special-order items, clearance or sale products, and gift cards can have different change-of-mind conditions, to the extent permitted by law. Any exclusion must be assessed against the item's circumstances and your mandatory consumer rights; faulty goods are not excluded from remedies simply because they were on sale.
Exchanges
Contact us within 14 days of delivery if you would like to request an exchange. We'll explain whether the item is eligible, how to return it and how any price difference will be handled. Customers normally cover change-of-mind return transport. Where practical, requesting an accepted return and placing a new order may be the quicker option.
EU and UK statutory protections
Eligible distance purchases by consumers in the European Union generally carry a 14-day withdrawal right. UK consumers may also have cancellation and consumer-protection rights. Exceptions and refund rules depend on the law applicable to the particular purchase. Nothing in this policy reduces rights that cannot be excluded under those laws.
Refund assessment and payment
Once a returned item reaches the agreed returns location and has been inspected, we aim to confirm the outcome within 5 business days. Where approved, we aim to issue the refund to the original payment method within 10 business days, without overriding any shorter refund deadlines required by law. Your bank or payment provider may require additional time to display the credit.
If more than 15 business days have passed after your refund approval and no payment has appeared, please contact us with the order reference.
Return assistance
Please send all return, exchange, damaged-item and refund requests through our Contact Us page and include your order number. For delivery-related questions, see Shipping Policy.