Looking for your order?
The best place to begin is the order confirmation you received after checkout. It may include the order number, purchased items and a link to view status updates. If your purchase is associated with a Shopify customer account, you can also check your account orders.
Tracking your shipment
If shipment tracking is available for your order, use the tracking details provided in your dispatch notification. Tracking may not update immediately after a label is created; follow the information supplied by the carrier.
Need to change an address?
Contact our team as soon as you notice an error. Changes cannot always be made once fulfilment is underway or a parcel has shipped.
Delivery or product issue?
If something appears missing, incorrect or damaged when it arrives, keep your packaging and send your order number and clear photographs through our contact form. Refer to the applicable published terms for details of your options.
What should I include in a support message?
- Your order number, if you have one.
- The name and email address used at checkout.
- A short description of the question or issue.
- Relevant images for product damage or a wrong item.
For more general information, visit our FAQs.