Mid Furniture | Interior Furnishes Ltd
Last Updated: 23 October 2026
At Mid Furniture, we are committed to providing reliable, secure and convenient delivery services to our customers worldwide. We work with trusted shipping and logistics partners to ensure your furniture arrives safely and efficiently.
This Shipping & Delivery Policy outlines our order processing times, shipping destinations, delivery charges, estimated delivery timeframes and important information regarding your order.
1. Order Processing Time
We aim to process all orders within 48 business hours (1–2 business days), unless otherwise specified on the product page.
Once your order has been dispatched, tracking details will be sent to your registered email address.
To ensure smooth delivery, please provide a valid contact number at checkout so our courier partners can contact you and provide delivery updates where available.
Orders placed during weekends or public holidays will normally be processed on the next business day.
2. Countries We Ship To
As of 23 October 2026, Mid Furniture has standard delivery zones for 38 countries and territories, grouped below. Orders can only be accepted for destinations offered by checkout. Rates below are the standard checkout shipping rates in pounds sterling (GBP).
3. Shipping Rates & Estimated Delivery Times
The following standard shipping rates are currently configured in our Shopify checkout. Delivery is not advertised as free. The confirmed shipping charge is shown before you place your order.
- United Kingdom — £10: United Kingdom.
- Standard Europe — £20: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Netherlands, Portugal, Romania and Spain.
- Special Europe — £35: Switzerland, Poland, Norway, Sweden and Greece.
- United States, Australia and Canada — £20: United States, Australia and Canada.
- Other international destinations — £20: New Zealand, Singapore, Hong Kong, Japan, Malaysia, Brazil, Mexico, Chile, Egypt and South Africa.
Order processing and delivery estimates
We aim to process orders within 48 business hours (1–2 business days), unless stated otherwise on a product page or order communication. Many European deliveries typically take around 4–6 business days in transit after dispatch, depending on the courier and destination. For other regions, transit times vary. Delivery estimates are not guaranteed delivery dates and may change due to customs, transport schedules, remote locations, stock availability or public holidays.
Customs, duties and delivery services
Import taxes, customs duties and other charges may apply for cross-border shipments. Customer responsibilities for such charges will be disclosed as required by applicable law. The standard service does not include express delivery, assembly, room-of-choice delivery or packaging removal unless explicitly confirmed for the order.
Important shipping information
Business days are Monday to Friday, excluding public holidays. Some bulky items, islands or remote destinations may need additional arrangements. Any additional shipping charge will be disclosed and agreed where required before being charged. Your statutory consumer rights remain unaffected.
4. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing tracking information where supported by the courier.
Tracking information may take some time to become active after dispatch.
If you experience difficulty tracking your order, please contact our customer support team.
5. Delivery Support & Delays
If you have not received your order within 7 business days after dispatch, please contact us for an update.
For destinations with longer estimated delivery times, including Australia, the United States and Iceland, delivery may take longer.
Delivery delays may occur due to:
-
Customs clearance procedures
-
Severe weather conditions
-
Courier or logistics disruptions
-
Public holidays
-
Remote delivery locations
-
Unexpected operational circumstances
We will make reasonable efforts to assist you and provide updates regarding your shipment.
6. Damaged Orders
Every item is inspected before dispatch to help ensure it meets our quality standards.
If your order arrives damaged, please notify us as soon as possible, preferably within 48 hours of delivery.
Please provide:
-
Your order number
-
Clear photographs of the damaged item
-
Photographs of the packaging, where available
-
A brief description of the issue
Depending on the circumstances, we may offer:
-
A replacement product, subject to availability
-
A full or partial refund, as appropriate
-
Repairs or another suitable resolution
-
Return arrangements where required
Important: The 48-hour reporting period is a recommended timeframe for faster assistance and does not limit your statutory consumer rights.
7. Missing Items or Components
If your order arrives with missing items, accessories or assembly components, please contact us as soon as possible, preferably within 48 hours of delivery.
Include your order number and details of the missing items.
Our customer support team will investigate the issue and arrange an appropriate resolution.
Your statutory rights remain unaffected.
8. Order Cancellation
Before Dispatch
You may cancel your order before it has been dispatched and receive a full refund.
Please contact us as soon as possible with your order number.
After Dispatch
For eligible consumer purchases, you may cancel your order within 14 days after delivery without providing a reason, subject to applicable consumer laws and exceptions.
Where permitted by law and properly disclosed, return shipping costs may be your responsibility.
Certain products, including qualifying custom-made or personalised items, may be subject to cancellation exceptions.
Refunds and returns will be processed in accordance with our Returns & Refunds Policy and applicable consumer protection laws.
Nothing in this policy restricts your mandatory statutory rights.
9. Collection Option
Collection may be available upon request.
Customers wishing to collect an order must contact our team in advance to confirm availability, location and collection arrangements.
Please do not visit any location for collection without prior confirmation.
10. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout, including:
-
Full recipient name
-
Complete shipping address
-
Correct postal or ZIP code
-
Valid contact number
-
Valid email address
If you notice an error in your shipping information, please contact us immediately.
Once an order has been dispatched, address changes may not always be possible.
Any additional redelivery or address correction charges will be handled in accordance with applicable laws.
11. Large Furniture Deliveries
Some furniture items may require specialist handling or delivery arrangements because of their size or weight.
Please ensure that the purchased furniture can fit through doorways, staircases, lifts and other access points at the delivery location.
Assembly, installation, packaging removal and room-of-choice delivery are not included unless explicitly confirmed as part of your order.
12. Contact Us
For shipping enquiries, delivery assistance, damaged orders or missing items, please contact:
Mid Furniture
Operated by Interior Furnishes Ltd
Email: info@midfurniture.com
Website: https://midfurniture.com
Contact Page: https://midfurniture.com/pages/contact
Returns & Refunds Policy: https://midfurniture.com/pages/return-refund-policy
We are committed to providing reliable delivery services and resolving customer concerns promptly and professionally.
Thank you for shopping with Mid Furniture.